General FAQS
How do I order and purchase a watch?
Shopping with Privé Selection is a breeze! Either shop directly on our Website or contact us via live chat or phone. Our team will help you find the perfect watch and make sure you're satisfied with your purchase.
Is my transaction secure?
Privé Selection is protected with an SSL (Secure Socket Layer) of at least 128 bits, so your information is encrypted and safe. Also, we will never share or distribute your information with anyone.
Is there any discount I may use?
If you're looking for the best possible deal on watches, we can offer substantial discounts when you pay for them via bank wire. We appreciate your business and want to provide you with the best price possible. Talk to our team members, and they will help you find the perfect watch for your needs.
Can you tell me if ALL of your watches are authentic?
We guarantee that every watch we sell is 100% authentic.
Do your pre-owned watches get serviced?
A certified watchmaker examines all our watches to ensure they perform as they should.
Can I get a warranty for my watch?
Our 2-year service warranty applies to every product we offer, no matter what they are.
Do you accept an offer on a watch?
Yes! You'll see the "Make an Offer" functionality on watches where we may consider an offer.
Do you customize watches?
Sorry, but we cannot customize your watch at this time.
Are those the photos of the ACTUAL watch?
Yes! Every watch on our Website is photographed in its current condition and includes everything it comes with.
Does every watch come with original bracelet links?
ALL watches that include a bracelet come with all original links unless it is stated otherwise on our Website.
Support FAQs
How can I talk to your support team?
Our team is available to you by either phone, text, or live chat. You can call and text us at 561-252-0135 or speak to a team member directly via online chat on our Website.
Can I pay with PayPal?
Wire (bank transfer), major US credit cards, PayPal, Paypal Credit, Amazon Pay, and Venmo -- are all available options. International orders will be able to pay via wire only. From now on, we will also accept PayPal payments for orders from Canada, the U.K., and Australia.
How long will it take to ship a watch?
All orders over $300 qualify for standard FedEx Ground or 2-Day delivery. If you need expedited shipping, that is also available.
How long can I hold on to the watch and then return it?
If something doesn't work out or if you're simply not satisfied, send it back during the first seven days after product arrival. We have a no-questions-asked return policy and a two-year product warranty.
How can I return my order?
If you need to initiate a return, please reach out to us by phone at 1-561-252-0135, e-mail, or via online chat to speak with a team member who will create your return request and provide you with a return shipping label.
Where is my order confirmation?
Please allow 12-48 hours for your order to complete our payment verification process. If you have any additional information that may help us, please reply to the e-mail we sent you. We'll respond as soon as possible.
Can you ship orders outside the U.S.?
We'll ship to the most approved countries. However, the list changes occasionally, so we recommend reaching out to a team member if you're unsure.
Can I change the delivery address after it is sent?
We're sorry, but no. All of our shipments must be dispatched to the original address and require an adult signature.
Why was my order canceled, and I got a refund?
Your order was most likely canceled during our payment verification process. We will contact you to see if we may provide another form of payment for your order.